Customer Service Officer - Banking Call Centre (Attractive Allowances & Career Growth)

Join PERSOL as a Customer Service Officer in our dynamic banking call centre team! This is your opportunity to deliver exceptional service to customers while enjoying attractive monthly allowances, career development programs, and a supportive work environment. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, our team is at the heart of providing top-notch customer service in the banking industry. You'll be handling customer inquiries, resolving issues, and ensuring a seamless banking experience for our clients. With a competitive salary of USD 2600 - 3800, this role offers both financial rewards and professional growth.

At PERSOL, we pride ourselves on fostering a culture of excellence and innovation. Our call centre operates with the latest technology, including CRM systems like Salesforce and ServiceNow, to ensure efficient and effective customer interactions. You'll have the chance to work with a diverse team of professionals, each bringing their unique skills to the table. This role is perfect for those who are passionate about customer service and looking to make a difference in the banking industry.

As a Customer Service Officer, you'll be responsible for handling inbound and outbound calls, providing accurate information, and resolving customer queries promptly. You'll need to be a quick learner, adaptable, and have excellent communication skills. With opportunities for career growth and development, this is a role that will challenge and reward you.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls to provide customer support and resolve queries.
• Use CRM systems like Salesforce and ServiceNow to manage customer interactions efficiently.
• Provide accurate and timely information to customers regarding banking products and services.
• Resolve customer complaints and issues to ensure customer satisfaction.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Work collaboratively with team members to achieve daily and monthly targets.
• Stay updated with the latest banking regulations and industry trends.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the banking industry.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and decision-making skills.
• Proficiency in using CRM systems like Salesforce and ServiceNow.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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