Negotiator / Mediator

Join Bisalunas as a Negotiator / Mediator and play a pivotal role in bridging communication between clients and our online lending platform. This position is ideal for individuals with strong interpersonal skills, a knack for problem-solving, and a passion for fostering positive client relationships. Based in Jakarta Selatan, you will be part of a dynamic team dedicated to providing excellent customer service and ensuring smooth transactions.

As a Negotiator / Mediator at Bisalunas, you will be the voice of our clients, helping them navigate the complexities of our online lending platform. Your daily tasks will include resolving disputes, addressing client concerns, and ensuring that all transactions are conducted smoothly and efficiently. With your strong negotiation skills and deep understanding of our platform, you will be instrumental in building trust and confidence among our clients.

Bisalunas is a leading online lending platform in Indonesia, known for its innovative solutions and commitment to customer satisfaction. We offer a competitive salary, comprehensive benefits, and a supportive work environment. Join us and be part of a team that values your skills and contributions.

📋 Tanggung Jawab Pekerjaan

• Act as a primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Resolve disputes and conflicts between clients and the platform, ensuring fair and satisfactory outcomes.
• Negotiate loan terms and conditions to meet the needs of both clients and the platform.
• Provide clear and concise explanations of our lending processes and policies to clients.
• Monitor client transactions to ensure compliance with platform rules and regulations.
• Collaborate with the customer service team to improve client satisfaction and loyalty.
• Stay updated on industry trends and best practices in online lending and customer service.
• Participate in team meetings and contribute to the development of negotiation strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, Psychology, or a related field.
• Minimum of 3 years of experience in negotiation, mediation, or customer service roles.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving and analytical skills.
• Proficiency in using communication tools such as Zoom, Microsoft Teams, and email.
• Fluency in both written and spoken Indonesian.
• Knowledge of online lending platforms and financial products is a plus.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Lowongan Terkait