Customer Service Representative (CSR) - GraPARI Center, Timika

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Center in Timika and play a pivotal role in delivering exceptional service to our valued customers. As a frontline representative, you will be the face of our brand, ensuring every customer interaction is smooth, professional, and memorable. Our GraPARI Center in Timika is a bustling hub of activity, and we need someone who can thrive in a fast-paced environment, using tools like Salesforce Service Cloud and Zendesk to manage customer inquiries and complaints efficiently.

Infomedia Nusantara is a leading media company in Indonesia, known for our commitment to quality and customer satisfaction. With over 20 years in the industry, we are a trusted name in media services. In Timika, we operate a state-of-the-art GraPARI Center, serving a diverse customer base with a wide range of media products. This role offers a unique opportunity to work in a dynamic, customer-centric environment while contributing to the growth of one of Indonesia's most respected media companies.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service, resolving inquiries and complaints promptly and professionally.
• Manage customer accounts and maintain accurate records using Salesforce Service Cloud.
• Handle customer orders, from processing to delivery, ensuring timely and accurate fulfillment.
• Use Zendesk to track and manage customer support tickets, ensuring timely resolution.
• Assist in product promotions and upselling opportunities to enhance customer satisfaction.
• Maintain a high level of knowledge about our product range and services.
• Collaborate with the sales and marketing teams to ensure a cohesive customer experience.
• Adhere to company policies and procedures, ensuring compliance and quality service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a media or retail environment.
• Strong communication skills, both written and verbal, in Indonesian.
• Excellent problem-solving and conflict resolution skills.
• Familiarity with Salesforce Service Cloud and Zendesk is a plus.
• Ability to work well under pressure in a fast-paced environment.
• Knowledge of Indonesian media industry and products is an advantage.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record of delivering exceptional customer service.

🛠️ Keahlian

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